Hello, thanks for your message! Sincerely sorry for the problem.
I just checked your order, we have shipped the product to you on 2015-09-30 17:40:50 by GLS.
The tracking number of your parcel is: 20281067563 ,and you can track the shipping status on the website: https://gls-group.eu/DE/de/paketverfolgung
When the item arrived at your place, you were not at home. So the postman sent your item to a GLS Parcel Shop.
In this case, could you please go to the GLS Parcel Shop to pick up your item?
Thanks for your understanding!
Coco:)