Hello, my boss at your company online car rental reservation and payment has been made. As follows: the car should be in the evening of 31 August 2016 8:00 am (US time) pick up the car at the airport Mai Yami.
But after the arrival of your company, your employees do not give me pick up the car, because I get an international driver's license can not be used, asked me to take the Hong Kong driver's license, but I have to the United States of course, is to use an international driving license, so there is no with Hong Kong driving license, your company may insist on the use of car driving license in Hong Kong, I really do not understand why only with Hong Kong driver's license? you did not clearly state at time of booking. It is unconscionable.
After I went to the nearby AVIS car rental, they can give me with an international driver's license, car rental, of course, WALK-IN car rental, car prices are up and down style and a lot of levels.
When planning a trip, I think you HERTZ has a good reputation and well-known companies will be booking your car rental company, but also destroy my plans I am very disappointed. I am also very embarrassed.
Also, I have paid the fee, will be how to return it to me? Will there be charges which it?
Waiting for your reply.
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