Hello,
Thanks for your reply!
I'm sorry that the hole is quite big, so we can not send the defective item to you. It may make you unhappy.
In this case, would you like us to send the new item to you on 2nd January? And we're willing to refund you 3EUR as compensation.
Is that ok with you?
Thanks for your understanding!
Hope to get your fast answer!
Coco:)