Use of formal control mechanisms. Outcome control was measured using the MIS director’s assessment of the degree to which the client department evaluated the IT unit for this project primarily based on accomplishing project goals on time and within budget.
The item was adapted from Kirsch et al. (2002).
Behavior control was measured using the IT unit’s assessment of the degree to which the client department expected the IT unit to follow a prescribed process to ensure that the delivered system met their its requirements.
The scale item was adapted from Kirsch et al. (2002).
We used coarse, single item measures for these because our objective was simply to control for their use and because of space constraints.