Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions. - Leading ongoing reviews of business processes and developing optimisation strategies. - Staying up-to-date on the latest process and IT advancements to automate and modernize systems. - Conducting meetings and presentations to share ideas and findings. Performing requirements analysis. - Documenting and communicating the results of your efforts. - Effectively communicating your insights and plans to cross-functional team members and management. - Gathering critical information from meetings with various stakeholders and producing useful reports. - Working closely with clients, technicians, and managerial staff. - Providing leadership, training, coaching, and guidance to junior staff. - Allocating resources and maintaining cost efficiency. - Ensuring solutions meet business needs and requirements. - Performing user acceptance testing. - Managing projects, developing project plans, and monitoring performance. - Updating, implementing and maintaining procedures. - Prioritizing initiatives based on business needs and requirements. - Serving as a liaison between stakeholders and users. - Managing competing resources and priorities. - Monitoring deliverable and ensuring timely completion of projects.