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Hi 成,
Thanks for reaching out to Uber Support for help with your recent issue:
My trip didn't begin or end on time
Feedback from your support interaction is important to help us improve your experience in the future. To let us know how we did, please fill out this one question survey to let us know if we solved your problem:
http://survey.uber.com/csat?tid=164281525&rid=1996714296.
We look forward to hearing from you. Thanks.