Finally, another idea is to investigate the variables that could moderate the impacts of experiential values on customers’ perceptions of the e-retailer‘s assistive intent and their involvement in its website. According to Mathwick et al. (2001), characteristics of the
target market as well as product involvement could influence the effectiveness of experi- ential values, particularly in the case of the two ‘active’ values of playfulness and customer ROI. Investigating the outcomes of practicing experiential marketing for different cat- egories of customers would thus serve as a potential extension of the current research.