Hello, I'm sorry to hear that you s

Hello,

I'm sorry to hear that you still haven't received the order that you've placed.

I've forwarded your feedback to our shipping department--I know they'll want to hear about your experience.

We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. I'm sure that problems like this won't happen again in the future.

We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost by circumstances beyond our control.

When anything happens like this, Normally we'd create a replacement order right away, shipped at no additional charge. However, I see that this item was placed with Express Health, a third-party seller on our website.

Because Express Health's inventory is constantly changing, we can't replace items sold by them that are Fulfilled by Amazon. I hope you'll understand our limitations and restrictions in this regard.

To help you in this case, I've issued a full refund of $26.28 for this shipment to your credit card , This refund will appear as a credit on your payment method in the next 2-3 business days. Once processed, you'll be able to see the refund request here:

https://www.amazon.com/gp/css/summary/edit.html?orderID=114-3468491-1980259

If the order does show up, please either use our Online Returns Center (http://www.amazon.com/returns) to return it or let us know if you'd rather keep the item and pay us back.

In this situation, I request you to please place a new order for the item again with One-Day Shipping and let us know the order number. We'll waive off or refund the shipping charges from that order. Please make sure that the item is either "Sold and Shipped by Amazon.com" or labeled as "Fulfilled by Amazon.com.

We look forward to seeing you again soon.

結果 (中文) 1:

你好，我很抱歉听到您仍然没有收到您放置的顺序。我已经将您的反馈意见转发给我们的航运部门 — — 我知道他们会想要听您的经验。我们知道我们选择的送货服务反映了对我们作为一个整体的业务，我们感激你的反馈。我敢肯定这样的问题不会再发生，在将来。我们尽我们所能确保所有订单都离开我们履行中心尽可能接近内估计当您下订单，但可能偶尔在超出我们所能控制的情况下失去了装运的交货日期将交付。发生什么事情都像这样，通常我们会创建更换单马上，发运，无需额外的费用。然而，我看到这个项目列入与表达的健康，我们的网站上一个第三方卖家。因为表达健康库存不断在变化，我们不能代替通过亚马逊实现的他们所出售的物品。我希望你在这方面就会明白我们的局限和限制。为了帮助您在这种情况下，我已经发给 26.28 美元为这批货物的全额退款您的信用卡，这笔退款将作为您的付款方式是信用出现在接下来 2-3 个工作日。一经处理完毕，你将能够看到这里的退款请求：https://www.amazon.com/gp/css/summary/edit.html?orderID=114-3468491-1980259如顺序显示，请使用我们的在线返回中心 （http://www.amazon.com/returns） 返回它或让我们知道是否你宁愿保留项目，付钱给我们。在这种情况，我请求你，请创建新的订单，再用一天航运项目，让我们知道的订单编号。我们会关闭免收或退还运费根据这项法令。请确保该项目是要么"出售和运送由亚马逊"，或标记为"完成由亚马逊的。我们期待着尽快再次见到你。

結果 (中文) 3:

你好，

我很抱歉听到你还没接到命令，您放置。

我已经将您的反馈对航运部门——我知道他们会想听到你的经验。

我们意识到我们的送货服务的选择反映了我们的业务作为一个整体，我们很感激你的反馈。我相信这样的问题在未来不会再发生。

我们尽力确保所有订单履行中心让我们尽可能将在交货日期估计，当你将你的订单交付，但偶尔也有可能丢失的货物我们无法控制的情况。

这样的事情发生时，我们通常会创建马上更换，无需额外收费的运。然而，我看到这个项目被表达的健康，我们的网站的第三方卖主。

因为表达健康的库存是不断变化的，我们不能代替他们出售的物品，满足了亚马逊。我希望你能理解我国在这方面的限制和约束。

帮助你在这种情况下，我将26.28美元退还这批货物到您的信用卡，这笔退款将出现一个信贷对您的付款方式在未来2-3天。一旦开始，你会看到要求退票：

https://www.amazon.com/gp/css/summary/edit.html？订单号= 114-3468491-1980259

订货如果真的出现，请使用我们的在线退货中心（http://www.amazon。COM /回报）归还或让我们知道，如果你宁愿保持项目，还给我们。

在这种情况下，我请求你请一项新秩序的又一天航运和让我们知道，订单号。我们放弃了或退还运费，秩序。请确保该项目是“卖和运输通过亚马逊。COM”或标示为“由亚马逊。COM。

盼望很快再见到你。