As discussed this afternoon, the product being totally unacceptable due to the quality defect, we need the manufacturer to agree on the return and replacement at no additional cost. Our Spa director have cut her hands twice and we are not wanting to find out later that our guests or Mr. Steve Wynn get cuts in their hands from this product, as if they do, the manufacturer may possibly need to expect to be sued and it is not worth for a 34no of the item.