Dear friend,
Thanks for your reply!I am sorry to hear that you still not receive the product yet. No worry, I will try my best to help you in this case.
I just checked your order, we have shipped the product to you on 2014-12-16 13:11:18 by DHL.
The tracking number of your parcel is: 00340433934130473629 ,and you can track the shipping status on the website: http://www.dhl.de/de.html
If you still have not received it yet, I think maybe there’s some delay in delivery.
In this case, would you mind waiting 1-2 more days for it?
I will try to contact Post Office to get more information about your order too.
If you still not receive the item when you lose patience, please feel free to let me know, I'll arrange resend or refund in advance.
Thanks for your understanding!
Coco:)