Hello,Thank you for reaching out! Please pay attention that this is an emergency line used only for processing technical issues that you could experience when trying to open the game. If this is your case, be sure that we received your email and our QA specialists will definitely get back to you as soon as possible! So keep calm, we will take care of it! If you have any questions regarding - gameplay;- payment or advertisement issues; - loss/reset/transfer of game progress - or in general any kind of problems that can be handled through the game, please contact our support team via Gear button right in the game. Our superheroes will be glad to help you :)Thank you!