ABSTRACT
Social media platforms such as Facebook, Twitter, MySpace, Linkedln, and Youtube have attracted substantial number of users, many of whom spend several hours daily on these platforms. These platforms have therefore become fertile grounds for marketers/advertisers to target different types of customers. However, the impact of these ads has become more and more pervasive. The study therefore explores the influence of pop-up ads on the purchase behavior of social media users. A sample of 404 social media users who are familiar with these online ads were drawn from a public university in Ghana. Descriptive statistics and multiple regression analysis were performed. The findings reveal that social media users perceive pop-up ads as intrusive. Also the study establishes that pop-up ads that are perceived as credible, entertaining and informative have positive impact on the purchase behavior of social media users. On the other hand, pop-up ads that are perceived as intrusive have negative impact on the purchase behavior of online users. The study recommends, among others, that marketers and advertisers should design pop-up ads that are attractive, credible and less intrusive in order to receive favorable response from online users.
KEY WORDS:Pop-up Advertising; Consumer Purchasing Behavior; Social Media; Ghana
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CONTENTS
1 Introduction .................................................................................................................. 1
1.1 Background to the study .......................................................................................... 1
1.2 Problem statement ................................................................................................... 3
1.3 Objective of the study .............................................................................................. 4
1.3.1 specific objectives ............................................................................................. 4
1.3.2 research questions ............................................................................................. 4
1.4 Significance of the study ......................................................................................... 4
1.5 Scope of the study .................................................................................................... 5
1.6 Organization of the study ......................................................................................... 5
2 literature review ........................................................................................................... 7
2.1 The concept of advertising ....................................................................................... 7
2.2 Online and web advertising ..................................................................................... 8
2.3 Social media ........................................................................................................... 10
2.4 Social media advertisement ................................................................................... 12
2.5 Forms of online advertising ................................................................................... 12
2.5.1 floating ad ........................................................................................................ 12
2.5.2 pop-up ads ....................................................................................................... 13
2.5.3 banner ads ........................................................................................................ 15
2.6 Effectiveness of pop-up advertisement .................................................................. 15
2.7 Consumer attitude towards online ads ................................................................... 16
2.7.1 informativeness (quality of information) ........................................................ 18
2.7.2 consumer-perceived intrusiveness of pop-up ads ............................................ 18
2.7.3 entertainment ................................................................................................... 19
2.7.4 credibility: ....................................................................................................... 20
2.8 The attitude-behavior relationship ......................................................................... 21
2.9 Theoretical model and hypotheses development ................................................... 22
3 Research methodology ............................................................................................... 24
3.1 Research design ..................................................................................................... 24
3.1.1 research purpose .............................................................................................. 24
3.1.2 research approach ............................................................................................ 25
3.1.3 research strategy .............................................................................................. 27
3.2 Population of the study .......................................................................................... 28
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3.3 Sampling technique and size ................................................................................. 28
3.4 Sources of data ...................................................................................................... 29
3.4.1 primary data sources ....................................................................................... 29
3.4.2 secondary sources of data ............................................................................... 30
3.5 Survey instrument ................................................................................................. 30
3.6 Data analysis techniques ....................................................................................... 30
4 Data analysis and discussion of results ............................................................... 32
4.1 Sample characteristics ........................................................................................... 32
4.2 Social media membership of participants ............................................................. 33
4.3 Perception of social media users towards of pop-up advertising .......................... 34
4.4 The impact of pop-up advertising on the purchase intentions of respondents ...... 36
4.5 Attitudes toward pop-up advertising ..................................................................... 37
4.6 The impact of pop-up ads on the purchase behavior of users ............................... 38
4.6.1 reliability of various constructs ....................................................................... 38
4.6.2 result of the regression analysis ...................................................................... 39
4.7 Discussion of results .............................................................................................. 41
5 Summary of findings, conclusion and recommendations ....................................... 43
5.1 Summary of findings ............................................................................................. 43
5.2 Conclusion ............................................................................................................. 44
5.3 Recommendations ................................................................................................. 44
5.4 Limitations and avenues for future studies ........................................................... 45
References ...................................................................................................................... 46
Appendix: questionnaire .............................................................................................. 52