Comment: Good try. Let's see what you have written. Receptionist: She gets stressed at work, gives out wrong information, does not always get every thing done, hard to get quick response. Think, what could be reasons for this. May be she does not know how to manage her time. And may be she does not know much about products that is why gives wrong information. So, what kind of training will be suitable for her? Time Management training, and Product Training for sure. Go through this process for all job roles and redo. P