Dear Ms.Nancy Stone
Thank you for bring this to our attention,and we do apologize for this problem.Our concern is that we get this problem resolved for you as soon as possible.
Included with your product is a packet of information for warranty work,repairs,and service agreements You can mail the postcard with the needed information for a refund or a replace–ment,or simple visit our website and link onto “Complaints/Refunds”.Going on–line would be the quickest way,as you can simple email that information to us.
We apologize for the inconvenience this caused you.If you any have any questions,feel free to call or contact me via email.
Sincerely,
Jane Harman
Customer Relations
Advanced Computer Products,NYC,NY 10019