Step 2 – Mentally summarize content (your partner’s main point)
Summarize key wordings he or she used
Look at the theme or hidden agenda of his or her story
Inappropriate example: “You’re saying that you spent the money on purchase that you thought were important but now you don’t think they are important
Step 3 – State your empathetic response to your partner
“you feel (feeling/emotion) …… because (summary of content/ causes).”
Step 4 – Seek for feedback to correct your response if necessary
“I hear you saying that you feel……”