Dear friend,
Thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.
We did the quality checking before we shipping the item out , so I think that maybe the product is damaged in delivery.
If the problem is not so serious, would you like to keep the item you received? And we're willing to refund you 8EUR as compensation.
Is that ok with you?
Or if you have any other good idea, please share it with us, surely your decision will be respected first.
Thanks and your understanding is much appreciated!
Coco:)
Dear friend,Thank you for letting us know this problem. Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.We did the quality checking before we shipping the item out , so I think that maybe the product is damaged in delivery.If the problem is not so serious, would you like to keep the item you received? And we're willing to refund you 8EUR as compensation.Is that ok with you?Or if you have any other good idea, please share it with us, surely your decision will be respected first.Thanks and your understanding is much appreciated!Coco:)
正在翻譯中..
