Dear friend, thanks for your message! Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.
I have reflected your problem to my manager, and they're now working on this issue. If the problem is not so serious, would you like to keep the item you received? And we're willing to refund you 8EUR as compensation. Is that ok with you? Or if you have any other good idea, please share it with us, surely your decision will be respected first.
Thanks and your understanding is much appreciated!
Coco:)
Dear friend, thanks for your message! Sincerely sorry for the inconvenience caused to you! No worry, I'm here to help you.I have reflected your problem to my manager, and they're now working on this issue. If the problem is not so serious, would you like to keep the item you received? And we're willing to refund you 8EUR as compensation. Is that ok with you? Or if you have any other good idea, please share it with us, surely your decision will be respected first.Thanks and your understanding is much appreciated!Coco:)
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