secretarial skillsract
Numerous human activities, be they private or public rely so much on
communication. It is not an overstatement to say that organization’s
image and effectiveness are related to the standard of communication
systems and their operations. Loss of business in terms of money,
background and clients has often resulted from poor communications.
Thus the success of any organization whether big or small, profit or
non-profit oriented depends on effective communication of the
management and other sectors. Communication is at the centre of
management process and also forms a vital instrument of social
interaction. Effective and efficient communication skill lies at the
center of secretarial practice. This paper examines important
communication skills the secretary needs for the performance of her
professional tasks in order to achieve the effectiveness and efficiency in
secretarial profession and office communication.