Looping in Jane and Programs Team.
As discussed during our October 14th Monthly Meeting, this type of issue is really causing a lot of customer dissatisfaction.
For this specific case, the amount (11,200 RMB) is substantial and as Paula mentioned below, player refuses to allow deduction.
May we know:
1. How the double credit happened (human error or system issue)?
2. Why Christie emailed on October 23rd even if the double credit happened on October 1st (gap of 22 days)?
3. What are we doing to prevent this?