We know that we plan to provide a lounge for them to chat, and our assistant / duty manager will contact the guests and establish a relationship with them, so that our responsibility is to maximize the satisfaction of the guests, while the assistant manager and duty manager act as a bridge between the operations, responsible for the related work of the guest relationship and the responsibility of special circumstances, so as to ensure that the VIP and the hotel maintain a good relationship Department. So we will use the log to record what happened in the hotel, so as to give suggestions to the management.