m sorry to hear your order 304-5893501-4121919 didn't arrive by the on time.
Please accept my sincere apologies for this situation. I can see that you relied on us to deliver this order in time for you..
In my experience the majority of late parcels arrive shortly after the estimated delivery date.
We would kindly ask you to wait until 29th of December, because the original order may reach you before a replacement order would. Creating a replacement order at this stage may result in you having to return one of the items.
In the unlikely event that you have still not received your order by then, please let us know by replying to this e-mail and we'll assist you further.
Thank you so much for your patience and understanding.
I hope this information will be helpful for you
I want to use this opportunity to thank you for buying at Amazon.de.
For any further issues or queries, do not hesitate to contact us.
We will be more that happy to assist you.
Have a lovely day!