Dear Chris,
Please kindly noted, we will keep chasing the factory to provide a investigation report. And there is one more thing I need to ask, our technicians were refused entry into the rooms today, please kindly understanding, we need to conduct a comprehensive inspection, taking pictures, etc. so that the issue can be resolved as soon as possible. Would you please kindly help our technicians arrange into the rooms to checking date? We will try our best to cooperate with the hotel. Thank you!
Hope to hear you soon;
Best Regards,