Dear Zhijie Ma
An new request with the following id ITREQ0000221427 has been created in your name.
Summary: Case about NTAccount Locked
Notes: Subject
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User's Windows Account is locked
Object
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NTAccount Unlock
Assessment
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Login http://supportadmin/, input user's initial and unlock the account
Result
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Finish unlocking user's Windows Account
Agree to set Resolved for this case with user
Impact: 4-Minor/Localized
Urgency: 4-Low
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on this request.
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Regards,
Service Desk