Important:
* Please pick up your seat reservation ticket(s) prior to boarding time. Although your reservation is confirmed, you will not be able to board without a seat reservation ticket(s).
* Your seat reservation ticket(s) will be given to you when you pick up your Rail Pass(es) or ticket(s),.
Once you have received your Rail Pass(es) or ticket(s), you will no longer be able to make changes or request refunds through the JR Kyushu Rail Pass Online Booking.
* You will not be able to pick up seat reservation tickets after boarding time has passed. Note that an automatic refund will not be provided if you fail to pick up your seat reservation ticket(s) or board your train. If you were unable to pick up your seat reservation ticket(s), please visit the following web page and fill out the form.
Contact: https://kyushurailpass.jrkyushu.co.jp/reserve/InquiryPublicEmailInputPage
* Tickets can be picked up from the ticket office during normal business hours. Hours vary by location. Please check ahead if planning to make the exchange in the early morning or late evening.